At VitaMode Store, we’re committed to delivering premium activewear to fuel your active lifestyle while ensuring a seamless shopping experience from checkout to delivery and beyond.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment

Free Shipping
• Available for orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment

International Shipping Notes

  • Customers are responsible for any customs duties or import taxes
  • Delivery times may vary based on customs processing
  • We cannot ship to certain Asian and remote regions

Our Flexible Returns Policy

We stand behind our performance activewear. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Non-Returnable Items

To maintain hygiene standards for all our active lifestyle community, we cannot accept returns on:

  • Bodysuits (due to intimate nature)
  • Rashguards (worn directly against skin)
  • Items marked “Final Sale” or “Non-Returnable”
  • Used or damaged items
  • Items without original tags

Easy 3-Step Return Process

Step 1: Submit Your Request

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange (include product name, size, color)
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Email Template:

Subject: Return Request for Order #[Your Order Number]

Dear VitaMode Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return:
– [Product Name, Size, Color]

Reason: [Too small/Too large/Quality issue/Other]

I would prefer: [Refund to original payment method/Exchange for size [X]/Store credit]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please include:

  • Items in original condition with tags attached
  • Original packaging if possible
  • Completed return form (we’ll email this to you)

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days after processing
  • Store Credit: Issued immediately via email if requested

Exchange Policy

Need a different size in our leggings or active dresses? We offer hassle-free exchanges:

  • Available for items of equal value
  • Subject to stock availability
  • Customer covers shipping costs for exchanges unless due to our error

Damaged or Wrong Items?

If you receive a defective item or incorrect product (like bike shorts instead of booty shorts), contact us immediately at [email protected] and we’ll arrange a prepaid return label and expedited replacement.

Still Have Questions?

Our customer care team is ready to assist with your activewear needs. Contact us at:

Email: [email protected]
Mail: VitaMode Store, 2309 Elliot Avenue, Seattle, WA 98115 USA

VitaMode Store – Where Performance Meets Satisfaction