Welcome to VitaMode Store’s FAQ page! We’re here to help you navigate your performance fashion journey with ease. Below you’ll find answers to common questions about our products, shipping, returns, and more—all designed to keep up with your active lifestyle.

About VitaMode Store

Who is VitaMode Store for?
Our target customers are globally-minded, active individuals who value both performance and style. This includes:
  • Fitness enthusiasts who need moisture-wicking activewear
  • Travelers seeking versatile, pack-friendly pieces like rompers and active dresses
  • Parents looking for durable kids’ clothing
  • Outdoor adventurers needing UPF-protected rashguards
  • Style-conscious individuals who appreciate tummy-control designs and athleisure fashion
What’s VitaMode Store’s style aesthetic?
We specialize in performance fashion that blends function with contemporary style. Our collections feature:
  • Technical fabrics with moisture-wicking properties
  • Flattering silhouettes with functional details (like hidden shorts in skirts)
  • Versatile pieces that transition from workout to everyday wear
  • Global-inspired designs suitable for international shipping

Products & Sizing

What types of products do you offer?
Our curated collections include:
  • Activewear: Dresses, skirts, tops, bike shorts, leggings
  • Specialty Items: Rashguards, bodysuits, rompers
  • Men’s Line: Basics and performance wear
  • Kids’ Collection: Durable, ready-to-wear pieces
All designed for active lifestyles with features like tummy control and UPF protection.
How do I choose the right size?
Each product page includes detailed sizing charts. For our performance pieces:
  • Activewear is designed with compression—consider sizing up if between sizes
  • Tummy-control items have built-in flexibility
  • Rashguards follow standard sizing but allow for layering
When in doubt, email [email protected] for personalized recommendations.

Ordering & Payment

What payment methods do you accept?
We accept all major cards: Visa, MasterCard, JCB, and PayPal for secure global transactions.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details. PayPal transactions are additionally protected by their security measures.
Can I modify or cancel my order?
We process orders within 1-2 business days to ensure fast delivery. Email us immediately at [email protected] if you need changes—we’ll do our best to accommodate requests before shipment.

Shipping & Delivery

Where do you ship?
We ship globally! Exclusions apply to some Asian and remote areas due to carrier limitations. Our Seattle-based warehouse ensures efficient worldwide distribution.
What are my shipping options?
Choose what fits your timeline:
  • Express Shipping ($12.95): 10-15 days via DHL/FedEx—perfect when you need those leggings for an upcoming trip
  • Free Standard Shipping: 15-25 days via EMS for orders $50+—ideal for building your capsule wardrobe
All orders process within 1-2 business days (excluding weekends).
How can I track my order?
You’ll receive real-time tracking updates via email. Our carriers provide detailed tracking all the way to your doorstep.
Do you handle customs fees?
We use customs-friendly packaging to minimize fees, but international duties are the customer’s responsibility. Check your local regulations.

Returns & Exchanges

What’s your return policy?
We offer:
  • 15-day return window from delivery date
  • Easy online return process
  • Refunds processed within 3-5 business days
  • Return shipping costs are customer’s responsibility unless item is defective
For fastest service, initiate returns through our website.
Can I exchange an item?
Currently, we process returns for refunds only. For a different size/color, simply place a new order—we’ll expedite processing for returning customers.
What if my item arrives damaged?
Email [email protected] immediately with photos. We’ll cover return shipping and send a replacement or refund—because performance fashion should perform flawlessly.

Additional Questions

How do I contact customer service?
Our Seattle-based team responds promptly to emails at [email protected]. For order-specific questions, include your order number.
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, our customs-friendly packaging is sleek and presentable—perfect for sending activewear gifts globally.
When will new collections launch?
Follow us on social media for updates! We time new releases with seasonal activities—expect UPF collections before summer, performance layers for winter, and versatile pieces year-round.

VitaMode Store – Delivering Performance Fashion to Your Dynamic Life
2309 Elliot Avenue, Seattle, US 98115 | [email protected]